As we are in an era where ‘Feedback’ is king, we feel it is even more important to be transparent. Honesty is just part of who we are, and how we do business, because knowing all the facts, even if it’s not what you want to hear, is important.
If you are a landlord considering whether to use our services, the examples of feedback below may give the necessary peace of mind you seek when deciding on who is worthy of your instruction.
If you are an existing Landlord it is equally important to know that we are sharing the experiences of your tenants with others, in order to attract more of the same. We invest heavily in all of today’s social platforms, this ultimately benefits all parties concerned.
A number of our landlords live overseas, such as Dominic S. ; therefore thoroughly communicating how we manage his flat is important. “Martin has been managing my flat for several years. I live overseas. He has been outstanding at looking after my interests, offering advice on maintenance etc., while always respecting the rights and wishes of the tenants. I can confidently recommend his services to both tenants and landlords.”
Dominic kindly gave us a 5 star review on the estate agent review site allagents.co.uk. We’re proud that we have maintained our strong 5 star status on allagents. Communication is also an important factor for Boris, one of our tenants.
“Martin was very professional from the start, when we arranged an initial viewing, and all the way to the move out day. He always responded quickly to our house-related matters with solutions. He can be reached by phone or email, and he replies within a day. In my past experiences with agencies I have never dealt with such a pleasant agent, and would strongly recommend doing business with him.”
We do not take reviews of this calibre for granted. Our tenants are just as important as our landlords, we want their experience to be exceptional too.
Seamus was a tenant with us for over two years: ”I really haven’t got a bad word to say about Martin and his team. I have been renting a flat for over 2 years, Martin made the process very easy….On the very rare occasion when a facility needed repairing, it has been done within 24 hours and to an extremely high standard. I am sad to be leaving the flat, and it is only due to the new location of a job that I’m leaving. In my time in London I have dealt with over 10 estate agents, and Martin is by far the best.”
By listening to our landlords and tenants we can ensure that we are sharing the type of content they are seeking across our social media networks. The SHR Lounge is one of the most popular pages on our website, and is packed full of advice and information about lettings and the stunning area within which we live.
We may be exposed – but our ‘naked’ approach to communication ensures that our tenancies thrive and continue to be renewed.
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